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Bilingual (English/Spanish) professional with over 25 years of combined experience in corporate sales, account management, and large-scale customer service operations. Proven track record of delivering high-impact solutions under high-pressure scenarios, leading pilot projects to commercial success, and recovering critical accounts through process optimization. Versatile profile that seamlessly combines business acumen, negotiation skills in multicultural environments, and technical hands-on knowledge.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Adaptable and skilled Customer Experience Agent with a focus on communication and collaboration. Proven track record of improving service delivery and mentoring junior agents. Ready to contribute to enhancing customer satisfaction and operational efficiency.

Professionista con oltre 20 anni di esperienza nello sviluppo commerciale, nella gestione di relazioni strategiche e nella leadership di team orientati ai risultati. Nel corso della mia carriera ho operato con successo nei settori delle risorse umane, delle assicurazioni e dei servizi B2B, assumendo responsabilità crescenti nella gestione di filiali, nello sviluppo del business e nella crescita di mercati e organizzazioni. Mi contraddistinguono una forte capacità relazionale, orientamento agli obiettivi e attitudine a creare valore attraverso persone, clienti e opportunità di mercato.

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