Team Managment
Vítor Toguchi Costa
Teamleader
Maastricht
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged work culture. Attentive in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Team Leader
CoffeeLovers/Blanche Dael
08.2023 - Current
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained inclusive and diverse team culture, promoting respect and understanding among all 15 members.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Assisted in recruitment to build team of top performers.
Customer Service Representative
Mercedes-Benz Customer Assistance Center
11.2022 - 07.2023
- Managed high call volume (30 -50) while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
- Effectively communicated insurance coverage details to customers experiencing a breakdown or accident situation.
- Provided thorough training to new agents on company policies, procedures, and best practices in roadside assistance operations.
- Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.
- Exhibited high energy and professionalism when dealing with clients and staff.
Barista
CoffeeLovers/Blanche Dael
09.2021 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Barista/Supervisor
Fábrica Coffee Roasters
02.2021 - 06.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Café Worker/Barista
Fábrica Coffee Roasters
05.2019 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Served customers quickly and efficiently and created strategies to prevent delays.
Deli Worker
Pig and Heifer
11.2017 - 03.2019
- Made food according to standard recipes with requested changes for customer satisfaction.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
Bachelor of Science - Marine Biology
Universidade Estadual Paulista
São Vicente - Brazil 03.2010 - 11.2015
Skills
Creative problem solving
Complaint resolution
Team Supervision
Documentation And Reporting
Interpersonal Skills
Interests
Finance & Business Management
Conservation and Ecology
Timeline
Team Leader
CoffeeLovers/Blanche Dael
08.2023 - Current
Customer Service Representative
Mercedes-Benz Customer Assistance Center
11.2022 - 07.2023
Barista
CoffeeLovers/Blanche Dael
09.2021 - Current
Barista/Supervisor
Fábrica Coffee Roasters
02.2021 - 06.2021
Café Worker/Barista
Fábrica Coffee Roasters
05.2019 - 02.2021
Deli Worker
Pig and Heifer
11.2017 - 03.2019
Bachelor of Science - Marine Biology
Universidade Estadual Paulista
03.2010 - 11.2015
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