Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Rolando Alfonso Alfaro Quintanilla

Customer Service Rep, Sales Rep, And Administrative Rep.
La Libertad

Summary

Dynamic sales agent with a proven track record at Virtual Staffing Services, excelling in client relations and upselling strategies. Achieved top performer status by surpassing sales targets. Skilled in paperwork processing and fostering professional relationships, enhancing customer satisfaction and loyalty. Proficient in strategy development, driving business growth and success.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Sales Agent

Virtual Staffing Services
05.2024 - 06.2025
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.

Administrative Assistant

Valor Pro
03.2023 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Customer Service Representative

Telus International
02.2020 - 01.2023
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Teleperformance
10.2017 - 12.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

ICSFRA
El Salvador
05.2001 -

Skills

Paperwork processing

Strategy development

Product demonstrations

Customer assistance

Sales strategies

Client relations

Sales presentations

Cold calling

Call control

Upselling strategies

Additional Information

Please for reference in regards of my last job experience you can reach out:


Carlos Enrique Lopez Ruiz

Supervisor at Virtual Staffing

+503 76321802


Timeline

Sales Agent

Virtual Staffing Services
05.2024 - 06.2025

Administrative Assistant

Valor Pro
03.2023 - 04.2024

Customer Service Representative

Telus International
02.2020 - 01.2023

Customer Service Representative

Teleperformance
10.2017 - 12.2019

High School Diploma -

ICSFRA
05.2001 -

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Rolando Alfonso Alfaro QuintanillaCustomer Service Rep, Sales Rep, And Administrative Rep.