PRISCILLA MBEWE
Lilongwe
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field and Call Centre Officer
Give Directly
Lilongwe
06.2023 - Current
- Answering incoming calls from donors and beneficiaries, providing information about the organization, and addressing any questions or concerns they may have
- Making outbound calls to follow up with donors or beneficiaries, provide updates on ongoing projects, or solicit donations
- Data entry and management, accurately entering and managing data related to donor and beneficiary interactions in the organization's database
- Monitored and reported on project progress through field visits or outbound calls
- Handling complaints from donors or beneficiaries, escalating issues to the supervisor as needed.
- Monitored all operations for potential security risks and threats.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
Agricultural Inputs Program Intern
Smallholder Farmers Fertilizer Revolving Fund
Lilongwe
01.2022 - 02.2023
- Mobilizing Farmers through community structures
- Monitoring progressions of farm input redemption per area
- Handling grievances and community feedback
- Organized and facilitated meetings with stakeholders, partners, and staff members.
- Prepared regulatory documentation and presentations and highlighted findings to support project leads.
- Researched best practices in program implementation and evaluation methods.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Attended and participated in meetings and brainstorming sessions with team members.
- Supported various program activities, assisting with administrative tasks.
- Maintained accurate records of all program activities including funding sources and expenditures.
- Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
- Collaborated with and maintained positive rapport with stakeholders, building strong relationships.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered products to customer locations on time.
Unified Beneficiary Registry Tealeaf
Thyolo District Council
Thyolo
06.2022 - 08.2022
- Led and managed a team responsible for conducting beneficiary registration activities
- Developed and implemented work plans, policies, procedures, and guidelines for the beneficiary registration exercise
- Ensured that all registration activities were conducted according to established policies, procedures, and guidelines
- Supervised the registration of beneficiaries, including overseeing the registration process, verifying beneficiary information, and ensuring data quality
- Ensured compliance with data privacy and protection policies and procedures
- Coordinated with other stakeholders involved in the beneficiary registration exercise, such as local authorities and District offices
- Conducted regular monitoring and evaluation of registration activities to ensure that they are being conducted effectively and efficiently
- Prepared and submitted regular reports on registration activities, including progress reports and activity reports
- Ensured that all registration equipment and materials were properly maintained accounted for and ready for fieldwork.
- Created detailed reports on team activities as requested by management.
Community Facilitator
Ministry of Gender Children Disability and Social Welfare
Thyolo
04.2020 - 03.2022
- Conducted issue-based research to refine campaign context and direction.
- Assisted with the implementation of a variety of community programs under the Investing in Early Years Project
- Identified cases of abuse, encouraging students or parents to seek assistance from mental health professionals.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Facilitated meetings with community leaders to discuss project objectives and strategies.
- Participated in regular team meetings to provide updates on progress being made towards achieving goals.
- Conducted outreach events to engage local community members and stakeholders.
- Inspired communities and individual citizens to mobilize and coordinate forces and develop tools to accomplish social change.
- Identified resources to create fundraising opportunities.
- Developed educational materials for use in community workshops and trainings.
- Identified barriers preventing certain individuals or groups from accessing services offered by local organizations.
- Collaborated with relevant staff members to ensure all necessary resources were available for successful completion of tasks.
- Trained members to develop skills, analysis and commitment toward mission.
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
Research Assistant
Wadonda Consult
Zomba
11.2019 - 02.2020
- Implemented quality control measures for research methodologies.
- Created graphs, spreadsheets, and presentation slides to help researchers present findings.
- Traveled to field sites to collect and record data and samples as appropriate to the specific objectives of the study.
- Monitored progress of projects to ensure timely completion within budget constraints.
- Developed exemplary rapport with personnel and stakeholders by demonstrating compassion and scientific expertise.
- Contacted potential subjects to introduce and explain study objectives and protocols and arrange interviews.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Developed survey instruments to measure participant responses in experiments.
Social Welfare Officer
Ministry of Gender Children Disability and Social Welfare
Zomba
09.2018 - 10.2019
- Coordinated child care centers with interdisciplinary teams and community contacts to promote continuity of child care.
- Led family therapy sessions between children and siblings to remediate conflict and build healthy relationships.
- Participated in interdisciplinary team meetings to discuss best practices for addressing community concerns.
- Maintained up-to-date knowledge about local resources that can benefit clients.
- Facilitated workshops on relevant topics such as financial literacy or life skills development.
- Developed case management plans outlining appropriate goals, objectives, and interventions for each client.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Evaluated program effectiveness by collecting data from surveys, interviews, and focus groups.
- Monitored the progress of clients' cases by maintaining detailed records of all interactions with them.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Engaged with clients, community organizations, and other stakeholders to address social welfare issues.
- Provided crisis intervention services during times of emergency or distress.
- Investigated reports of child abuse or neglect according to state laws and regulations.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
Program Assistant Intern
Youth Net and Counselling
Lilongwe
02.2017 - 12.2017
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Connected individuals with relevant community resources and coordinated referrals.
- Supported other departments within the organization as needed.
- Served as a liaison between external partners, vendors, and other stakeholders involved in supporting programs.
- Researched best practices in program development and implementation strategies.
- Attended and participated in meetings and brainstorming sessions with team members.
- Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
- Coordinated logistical arrangements for program events, such as reserving meeting spaces and ordering supplies.
- Developed systems for tracking donations made to the organization's programs.
- Created a monitoring system for counselling and tracked their progress over time.
- Collaborated with and maintained positive rapport with stakeholders, building strong relationships.
Education
Early Childhood Development Certificate - Early Childhood Development
Magomero College
Chiradzulu10-2020
Bachelor of Arts - Humanities
University of Malawi
Zomba06-2018
Skills
- Innovative and Creative
- Problem-solving
- Emergency Response Coordination
- Strategic Planning
- Community Relations
- Project Planning
- Analytical Thinking
- Program Evaluation
Certification
Motor vehicle license
Timeline
Field and Call Centre Officer
Give Directly
06.2023 - Current
Unified Beneficiary Registry Tealeaf
Thyolo District Council
06.2022 - 08.2022
Agricultural Inputs Program Intern
Smallholder Farmers Fertilizer Revolving Fund
01.2022 - 02.2023
Community Facilitator
Ministry of Gender Children Disability and Social Welfare
04.2020 - 03.2022
Research Assistant
Wadonda Consult
11.2019 - 02.2020
Social Welfare Officer
Ministry of Gender Children Disability and Social Welfare
09.2018 - 10.2019
Program Assistant Intern
Youth Net and Counselling
02.2017 - 12.2017
Early Childhood Development Certificate - Early Childhood Development
Magomero College
Bachelor of Arts - Humanities
University of Malawi
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