PRISCILLA MBEWE
Lilongwe
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
7
7
years of professional experience
Work History
Field and Call Centre Officer
Give Directly
Lilongwe
06.2023 - Current
- Answering incoming calls from donors and beneficiaries, providing information about the organization, and addressing any questions or concerns they may have
- Making outbound calls to follow up with donors or beneficiaries, provide updates on ongoing projects, or solicit donations
- Data entry and management, accurately entering and managing data related to donor and beneficiary interactions in the organization's database
- Monitored and reported on project progress through field visits or outbound calls
- Handling complaints from donors or beneficiaries, escalating issues to the supervisor as needed.
- Monitored all operations for potential security risks and threats.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
Agricultural Inputs Program Intern
Smallholder Farmers Fertilizer Revolving Fund
Lilongwe
01.2022 - 02.2023
- Mobilizing Farmers through community structures
- Monitoring progressions of farm input redemption per area
- Handling grievances and community feedback
- Organized and facilitated meetings with stakeholders, partners, and staff members.
- Prepared regulatory documentation and presentations and highlighted findings to support project leads.
- Researched best practices in program implementation and evaluation methods.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Attended and participated in meetings and brainstorming sessions with team members.
- Supported various program activities, assisting with administrative tasks.
- Maintained accurate records of all program activities including funding sources and expenditures.
- Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
- Collaborated with and maintained positive rapport with stakeholders, building strong relationships.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered products to customer locations on time.
Unified Beneficiary Registry Tealeaf
Thyolo District Council
Thyolo
06.2022 - 08.2022
- Led and managed a team responsible for conducting beneficiary registration activities
- Developed and implemented work plans, policies, procedures, and guidelines for the beneficiary registration exercise
- Ensured that all registration activities were conducted according to established policies, procedures, and guidelines
- Supervised the registration of beneficiaries, including overseeing the registration process, verifying beneficiary information, and ensuring data quality
- Ensured compliance with data privacy and protection policies and procedures
- Coordinated with other stakeholders involved in the beneficiary registration exercise, such as local authorities and District offices
- Conducted regular monitoring and evaluation of registration activities to ensure that they are being conducted effectively and efficiently
- Prepared and submitted regular reports on registration activities, including progress reports and activity reports
- Ensured that all registration equipment and materials were properly maintained accounted for and ready for fieldwork.
- Created detailed reports on team activities as requested by management.
Community Facilitator
Ministry of Gender Children Disability and Social Welfare
Thyolo
04.2020 - 03.2022
- Conducted issue-based research to refine campaign context and direction.
- Assisted with the implementation of a variety of community programs under the Investing in Early Years Project
- Identified cases of abuse, encouraging students or parents to seek assistance from mental health professionals.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Facilitated meetings with community leaders to discuss project objectives and strategies.
- Participated in regular team meetings to provide updates on progress being made towards achieving goals.
- Conducted outreach events to engage local community members and stakeholders.
- Inspired communities and individual citizens to mobilize and coordinate forces and develop tools to accomplish social change.
- Identified resources to create fundraising opportunities.
- Developed educational materials for use in community workshops and trainings.
- Identified barriers preventing certain individuals or groups from accessing services offered by local organizations.
- Collaborated with relevant staff members to ensure all necessary resources were available for successful completion of tasks.
- Trained members to develop skills, analysis and commitment toward mission.
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
Research Assistant
Wadonda Consult
Zomba
11.2019 - 02.2020
- Implemented quality control measures for research methodologies.
- Created graphs, spreadsheets, and presentation slides to help researchers present findings.
- Traveled to field sites to collect and record data and samples as appropriate to the specific objectives of the study.
- Monitored progress of projects to ensure timely completion within budget constraints.
- Developed exemplary rapport with personnel and stakeholders by demonstrating compassion and scientific expertise.
- Contacted potential subjects to introduce and explain study objectives and protocols and arrange interviews.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Developed survey instruments to measure participant responses in experiments.
Social Welfare Officer
Ministry of Gender Children Disability and Social Welfare
Zomba
09.2018 - 10.2019
- Coordinated child care centers with interdisciplinary teams and community contacts to promote continuity of child care.
- Led family therapy sessions between children and siblings to remediate conflict and build healthy relationships.
- Participated in interdisciplinary team meetings to discuss best practices for addressing community concerns.
- Maintained up-to-date knowledge about local resources that can benefit clients.
- Facilitated workshops on relevant topics such as financial literacy or life skills development.
- Developed case management plans outlining appropriate goals, objectives, and interventions for each client.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Evaluated program effectiveness by collecting data from surveys, interviews, and focus groups.
- Monitored the progress of clients' cases by maintaining detailed records of all interactions with them.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Engaged with clients, community organizations, and other stakeholders to address social welfare issues.
- Provided crisis intervention services during times of emergency or distress.
- Investigated reports of child abuse or neglect according to state laws and regulations.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
Program Assistant Intern
Youth Net and Counselling
Lilongwe
02.2017 - 12.2017
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Connected individuals with relevant community resources and coordinated referrals.
- Supported other departments within the organization as needed.
- Served as a liaison between external partners, vendors, and other stakeholders involved in supporting programs.
- Researched best practices in program development and implementation strategies.
- Attended and participated in meetings and brainstorming sessions with team members.
- Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
- Coordinated logistical arrangements for program events, such as reserving meeting spaces and ordering supplies.
- Developed systems for tracking donations made to the organization's programs.
- Created a monitoring system for counselling and tracked their progress over time.
- Collaborated with and maintained positive rapport with stakeholders, building strong relationships.
Education
Early Childhood Development Certificate - Early Childhood Development
Magomero College
Chiradzulu10-2020
Bachelor of Arts - Humanities
University of Malawi
Zomba06-2018
Skills
- Innovative and Creative
- Problem-solving
- Emergency Response Coordination
- Strategic Planning
- Community Relations
- Project Planning
- Analytical Thinking
- Program Evaluation
References
- Derick Mwenda, District Social Welfare Officer, derickmwenda@gmail.com, +265888880102
- Stephano Joseph, District Social Welfare Officer, akuzikejoseph@yahoo.com, +265888387952
- Mwawi Kamanga, Junior Consultant, mwawikamanga@gmail.com, +265999482569
Projects
Investing in Early Years Project, I was responsible for implementing the project at community level. I established community structures that assisted in the smooth delivery of the project activities. Within two years I had achieved community participation and resourcefulness with out project funding which is key for sustainability.
Transcription, I transcribed a training manual for WINROCK International on "Resource mobilization to school management structures' from English to Chichewa. I was given 4 weeks to complete the task and I completed it in 2 weeks.
Art for Change, It was my brainchild in trying to resolve lack of staff at Chilwa reformatory centre. I used art as a part of Psychosocial Support and vocational skill to the children between 14 and 18 who had been in conflict with law and had been sent at the centre for reformatory program. Child Abuse Awareness Campaign, I used art as part of Psychosocial Support to children in camps within communities that had been affected with floods while I spread awareness on child abuse and procedures to safeguard children.
Adolescent Girls and Young Women Project(AGYW), I implemented a number of interventions, from awareness campaigns on child marriages, Reproductive health. Psychosocial Support, facilitation of economic empowerment and skills training.
Timeline
Field and Call Centre Officer
Give Directly
06.2023 - Current
Unified Beneficiary Registry Tealeaf
Thyolo District Council
06.2022 - 08.2022
Agricultural Inputs Program Intern
Smallholder Farmers Fertilizer Revolving Fund
01.2022 - 02.2023
Community Facilitator
Ministry of Gender Children Disability and Social Welfare
04.2020 - 03.2022
Research Assistant
Wadonda Consult
11.2019 - 02.2020
Social Welfare Officer
Ministry of Gender Children Disability and Social Welfare
09.2018 - 10.2019
Program Assistant Intern
Youth Net and Counselling
02.2017 - 12.2017
Early Childhood Development Certificate - Early Childhood Development
Magomero College
Bachelor of Arts - Humanities
University of Malawi
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