Nahir Campos
Customer Service Representative
La Libertad
Summary
Highly motivated customer service professional with two years of experience in a fast-paced call center environment. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Skilled in communication, problem-solving, and multitasking. Eager to transition into a virtual assistant role to leverage strong organizational and administrative abilities. Quick learner with a passion for efficiency and client satisfaction. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Teleperformance
11.2022 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Documented customer interactions and updated records in company databases.
- Worked in a fast-paced environment requiring strong multitasking and time management skills.
Education
Highschool -
MINED
Skills
Customer service
Active listening
Product knowledge
Complaint resolution
Customer service & support
Administrative assistance
Email & calendar management
Data entry & organization
Social media basics (learning)
Strong multitasking skills
Excellent verbal & written communication
Problem-solving & adaptability
Description
I am a responsible person, I can work in a team, positive in my environment.
Timeline
Customer Service Representative
Teleperformance
11.2022 - 11.2024
Highschool -
MINED
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