Misael Alejandro Guevara
La Libertad
Summary
Diligent Data Entry with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
4
4
years of professional experience
Work History
Social Media Specialist
Multiple Employers
03.2024 - Current
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
Customer Service Representative
Citel
11.2022 - 03.2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support Representative
Teleperformance
07.2021 - 08.2022
- Used ticketing systems to manage and process support actions and requests.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service Representative
Teleperformance
09.2020 - 03.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Inatituto Tecnico Exsal
San Salvador11-2015
Skills
- Social Media Strategy
- Content Marketing
- Social Media Platforms
- Content scheduling
- Problem-solving abilities
- Data Entry
- Customer Service
- Call center experience
- Computer Proficiency
- Remote Support
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Social Media Specialist
Multiple Employers
03.2024 - Current
Customer Service Representative
Citel
11.2022 - 03.2024
Technical Support Representative
Teleperformance
07.2021 - 08.2022
Customer Service Representative
Teleperformance
09.2020 - 03.2021
High School Diploma -
Inatituto Tecnico Exsal
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