Michalina Czainska
Hoensbroek
Summary
Dynamic IT Specialist with a proven track record at Intermarche, excelling in troubleshooting and system upgrades. Adept at enhancing team collaboration and ensuring quality assurance, I effectively managed hardware and software inventory, leading to improved operational efficiency. Committed to delivering exceptional customer service and optimizing client experiences.
Overview
3
3
years of professional experience
Work History
Order Picker
Magazine GXO
02.2025 - 04.2025
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Collaborated with team members to complete picking tasks quickly and efficiently.
IT Specialist & Invoice Specialist
Intermarche
09.2022 - 12.2024
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Production Assistant
Diehl Controls
06.2022 - 08.2022
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported on-time project completion by effectively prioritizing tasks and managing workflow.
- Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
- Maintained a safe and clean work environment, contributing to overall team productivity.
Education
GED - Landscape Architecture
Technical School
Namyslow, Poland04-2018
Skills
- Application installations
- Troubleshooting
- System upgrades
- Quality assurance
- Discharge planning
- Team collaboration
- Documenting information
- Organizational skills
Hobby
- Traveling
- Reading
- Art
- Nature
Languages
English
Upper intermediate (B2)
Polish
Bilingual or Proficient (C2)
Timeline
Order Picker
Magazine GXO
02.2025 - 04.2025
IT Specialist & Invoice Specialist
Intermarche
09.2022 - 12.2024
Production Assistant
Diehl Controls
06.2022 - 08.2022
GED - Landscape Architecture
Technical School
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