Max Van De Poel
Maastricht
Summary
Motivated hospitality management student with academic background in revenue management, real estate, and concept development. I am eager to translate this knowledge into practice, while continuing to grow my professional skills. Recognized for strong communication, teamwork, and resilience in dynamic environments in the hospitality industry.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Senior Waiter
Dormio Resort Maastricht
08.2024 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Cultivated warm relationships with regular customers.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Restaurant Reservation & Sales
Ritz-Carlton
05.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Restaurant Waiter
Ritz-Carlton
02.2023 - 04.2023
- Served food and beverages promptly, with focused attention to customer needs, at Ritz-Carlton standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
F&B Employee
Teaching hotel
01.2023 - 02.2023
- Walking with a tray
- Knowledge about wine
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated warm relationships with regular customers.
FO Employee
Teaching hotel
10.2022 - 11.2022
- Working with check in-out programs
- Making small talk with guests
- Picking up telephone
- Resolved problems, improved operations and provided exceptional service.
Waiter/Barista
De Hoedt en de Rand
12.2019 - 08.2021
- Serving and making small talk to customers
- Working with cash register
- Walking with trays
- Working under pressure
- Working with a divers team
- Making various types of coffee
Education
Associate of Applied Science - Hotel Management
Hotel Management School Maastricht
Maastricht, LI09.2026
High School Diploma -
Dorenweerd College Doorwerth
Doorwerth, GE07.2022
Skills
- Effective leadership skills
- Ability to maintain composure under pressure
- Team collaboration
- Effective negotiation techniques
- Effective issue resolution
- Customer engagement
- Adaptive learning
- Strong communication skills
References
Yvonne Hoedt, CEO, ben@dehoedtenrand.nl, 026 443 8068, De Hoedt en de Rand
Stef Cuypers, Restaurant Manager, proeflokaal@resortmaastricht.nl, +31 43 204 3089, 't Proeflokaal
Hasan D Al Masri, Director of F&B, restaurant.langkawi@ritzcarlton.com
Timeline
Senior Waiter
Dormio Resort Maastricht
08.2024 - Current
Restaurant Reservation & Sales
Ritz-Carlton
05.2024 - 08.2024
Restaurant Waiter
Ritz-Carlton
02.2023 - 04.2023
F&B Employee
Teaching hotel
01.2023 - 02.2023
FO Employee
Teaching hotel
10.2022 - 11.2022
Waiter/Barista
De Hoedt en de Rand
12.2019 - 08.2021
Associate of Applied Science - Hotel Management
Hotel Management School Maastricht
High School Diploma -
Dorenweerd College Doorwerth
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