Manuel Perosino
Livorno
Summary
I am a dynamic and motivated professional with a strong academic background in tourism and hospitality, currently seeking opportunities to leverage my skills and make a new experience in a dynamic work environment.
Overview
10
10
years of professional experience
Work History
General Manager
The Rif - Boutique Hotel
Pisa, Italy
07.2021 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of ten professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Receptionist Coordinator
Il Cenacolo Holiday House
Pisa, Italy
01.2019 - 05.2021
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
Restaurant Waiter
Ristorante Pizzeria Spaccanapoli
Livorno, Italy
01.2018 - 11.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Hotel Front Desk Receptionist
Hotel La Vedetta
Livorno, Italy
04.2017 - 01.2018
- Welcomed each new guest pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments and knowing how to manage reservations.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Hotel Front Desk Receptionist
Canado Club Family Village
Donoratico, Italy
01.2015 - 03.2017
- Welcomed each new guest pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments and knowing how to manage reservations.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
Hotel Night Auditor
Canado Club Family Village
Donoratico, Italy
03.2014 - 12.2014
- Balanced hotel accounts and resolved discrepancies and entered financial data into spreadsheets using Microsoft Excel.
- Guest registration.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Conducted regular inventory checks on supplies necessary for front desk operations, placing reorders when needed to prevent shortages that could impact service quality.
- Shuttle service.
- Night-time maintenance work thanks to technical training with the maintenance manager.
Education
Hospitality And Promotion of The Tuscan Territory
Scuola Italiana Del Turismo
Livorno06.2018
High School Diploma -
Tourist Accounting
Livorno, Italy07.2009
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Training and coaching
- Staff Management
- Customer Relations
- Relationship Building
- Inventory Control
- Reservation Management
- Microsoft Office
- Hospitality services
- Problem-Solving
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Upper intermediate (B2)
Russian
Beginner (A1)
German
Beginner (A1)
Timeline
General Manager
The Rif - Boutique Hotel
07.2021 - 06.2024
Receptionist Coordinator
Il Cenacolo Holiday House
01.2019 - 05.2021
Restaurant Waiter
Ristorante Pizzeria Spaccanapoli
01.2018 - 11.2018
Hotel Front Desk Receptionist
Hotel La Vedetta
04.2017 - 01.2018
Hotel Front Desk Receptionist
Canado Club Family Village
01.2015 - 03.2017
Hotel Night Auditor
Canado Club Family Village
03.2014 - 12.2014
Hospitality And Promotion of The Tuscan Territory
Scuola Italiana Del Turismo
High School Diploma -
Tourist Accounting