Luis Rodriguez
Supervisor Administrative Assistant - BBA Student
Santa Tecla
Summary
Goal oriented, administrative assistant with 10+ years of experience, creating reports, leading teams and maintaining confidentiality.
Employee of the year award 2023-2024
Overview
18
18
years of professional experience
2
2
Languages
Work History
Ops Supervisor and Administrative Assistance
ProntoBPO
11.2022 - Current
- Demonstrated commitment to the organization''s core values, leading by example and fostering culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Completed daily administrative assistance functions to support team.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Provided administrative assistance during periods of increased workload or staff absences, maintaining consistent levels of productivity across all tasks at hand.
TaskEasy Supervisor
Pronto BPO
01.2019 - 11.2022
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
Back Office Supervisor and Ops Manager
IOB
02.2017 - 12.2018
- Reduced error rates by establishing strict quality control measures for all back office tasks.
- Coordinated with external service providers as needed, ensuring smooth completion of outsourced back office tasks.
- Provided ongoing support and guidance to team members, fostering a positive work environment conducive to growth and excellence.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Coordinated closely with sales teams to align production schedules with market demand trends, optimizing resource utilization while meeting customer expectations for product availability.
- Cultivated a positive work environment through open communication channels.
Support and Provisioning Team Leader
Benson Communications
11.2008 - 05.2015
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Customer Service Representative
Teleperformance
03.2006 - 11.2008
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
Education
BBA - Student
Avanza School of Business
El Salvador, El Salvador 05.2001 -
Administrative Managment Courses -
Camara De Comercio E Industria
El Salvador, El Salvador 05.2001 -
Certified in Occupational Health And Safety -
Insaforp
El Salvador, El Salvador 05.2001 -
Skills
- Inventory Control
Process Improvement
Operations Management
Schedule development
Timeline
Ops Supervisor and Administrative Assistance
ProntoBPO
11.2022 - Current
TaskEasy Supervisor
Pronto BPO
01.2019 - 11.2022
Back Office Supervisor and Ops Manager
IOB
02.2017 - 12.2018
Support and Provisioning Team Leader
Benson Communications
11.2008 - 05.2015
Customer Service Representative
Teleperformance
03.2006 - 11.2008
BBA - Student
Avanza School of Business
05.2001 -
Administrative Managment Courses -
Camara De Comercio E Industria
05.2001 -
Certified in Occupational Health And Safety -
Insaforp
05.2001 -
Similar Profiles
Andres Arriola CeaAndres Arriola Cea
Customer Service Advocate at ConcentrixCustomer Service Advocate at Concentrix
Jade Azeneth Quijada Lopez Jade Azeneth Quijada Lopez null
Customer Service Support Agent at TeleperformanceCustomer Service Support Agent at Teleperformance
FÁTIMA JAZMÍN ALEGRÍA PRIETOFÁTIMA JAZMÍN ALEGRÍA PRIETO
Pasante at Centro Médico Teknon (ITRT)Pasante at Centro Médico Teknon (ITRT)