Lourdes Angelica Guerrero Lobos
Santa Tecla
Summary
Dynamic professional with a proven track record at Telus International, excelling in customer service and pre-sales development. Skilled in problem-solving and adaptability, successfully enhanced customer satisfaction and supported strategic sales initiatives. Demonstrated ability to manage high-stress situations, ensuring positive outcomes and fostering client loyalty.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work History
Sales Representative
Telus International
Santa Tecla, Departamento de La Libertad
06.2023 - 07.2024
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Supported sales team with accurate data analysis to sharpen strategic approaches.
Customer Service Supervisor
Telus International
Santa Tecla, Departamento de La Libertad
11.2021 - 05.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Customer Service Representative
Telus International
Santa Tecla, Departamento de La Libertad
04.2021 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Escuela Catolica Alberto Masferrer
Santa Tecla 11.2014 - 11.2025
Skills
Customer service
Sales development
Time management
Client service
Cold calling
Problem-solving
Adaptability and flexibility
Timeline
Sales Representative
Telus International
06.2023 - 07.2024
Customer Service Supervisor
Telus International
11.2021 - 05.2023
Customer Service Representative
Telus International
04.2021 - 10.2021
High School Diploma -
Escuela Catolica Alberto Masferrer
11.2014 - 11.2025
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