Kevin Ariel Salinas Rosales
Employee
Colon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Level 2
Crowley Shared services
01.2024 - Current
- Developed and executed migration strategies for clients transitioning from shared servers to hybrid cloud infrastructure
- Assessed shared environment configurations and client requirements to create detailed migration plans
- Managed QuickBooks updates, upgrades, and troubleshooting
- Administered tasks in the Office 365 admin panel, including user management
- Provided troubleshooting support for Microsoft Teams collaboration issues
Network & Security Specialist
JM Telcom El Salvador
01.2018 - 01.2023
- Configured, deployed, and managed Fortinet firewalls for enhanced network security
- Administered and optimized Unifi networking solutions for high-performance connectivity
- Implemented and maintained Cato Networks cloud-based security solutions for SD-WAN environments
- Designed and maintained secure network architectures for enterprise environments
- Monitored network performance, troubleshooting connectivity and security issues
Tech Support Representative
Telus El Salvador
01.2014 - 01.2018
- Provided technical support to customers through inbound calls, addressing inquiries, issues, and requests related to products and services
- Guided users through diagnostic and troubleshooting processes to efficiently address technical challenges
- Troubleshoot mailing issues with Google
- Identified and escalated complex issues to higher levels when necessary, collaborating closely with specialized teams
- Conducted conference calls with third parties for issue resolution
Education
Tech Degree - Computer Systems
Francisco Gavidia University
01.2012 - 01.2014
Skills
- Network Security & Administration
- Cloud Infrastructure & Migrations
- Technical Support & Troubleshooting
- Server Management & Configuration
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Excellent communication
Calm under pressure
Multitasking Abilities
Certification
Networking, https://www.credly.com/badges/0bc2df9a-9b00-4120-bf9a-f1aeaf415343
Tools And Technologies
N-able, Bomgar, LogMeIn, Anydesk, Fortinet, Unifi, Cato Networks, Azure, Office 365, Active Directory, Windows Server, PowerShell, QuickBooks, Cloud Email Providers
Personal Information
DUI: 04821365-5
Timeline
Level 2
Crowley Shared services
01.2024 - Current
Network & Security Specialist
JM Telcom El Salvador
01.2018 - 01.2023
Tech Support Representative
Telus El Salvador
01.2014 - 01.2018
Tech Degree - Computer Systems
Francisco Gavidia University
01.2012 - 01.2014
Similar Profiles
MARIO ALFONSO SÁNCHEZ PEÑAMARIO ALFONSO SÁNCHEZ PEÑA
Accounting Supervisor, US & CAN at Blackhawk Support ServicesAccounting Supervisor, US & CAN at Blackhawk Support Services
Lukas DouglasLukas Douglas
ICT Portfolio Controller (Contractor) at Shared Health Manitoba – Digital Shared ServicesICT Portfolio Controller (Contractor) at Shared Health Manitoba – Digital Shared Services
Michael LarkinsMichael Larkins
Chief Engineer at Crowley Govt. ServicesChief Engineer at Crowley Govt. Services
Emma VelieEmma Velie
Injection Molding Machine Operator at Ronningen Research & DevelopmentInjection Molding Machine Operator at Ronningen Research & Development
Erick HernandezErick Hernandez
Landscape Production Manager at Rolando Linares LandscapeLandscape Production Manager at Rolando Linares Landscape