Karla Patricia Vega de Amaya
Industrial Engineer
Ciudad Merliot
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
Virtual Receptionist
S & R Decor
New Jersey, New Jersey
10.2022 - 11.2023
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Entered supervisor's shopping list into online shopping site and coordinated deliveries.
- Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
- Collected payments, processed transactions and updated relevant records.
Administrator
JK Imports
San Salvador, SS
04.2016 - 11.2022
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Maintained database systems to track and analyze operational data.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Proven ability to develop and implement creative solutions to complex problems.
Key Account Manager
Teleperformance El Salvador
San Salvador, SS
06.2013 - 08.2014
- Contributed to team objectives in fast-paced environment.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Set and achieved company defined sales goals.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Customer Excellence Chief
Telemovil El Salvador
San Salvador, SS
04.2011 - 11.2011
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
Key Account Manager
Allied Contact Center
San Salvador, SS
11.2007 - 03.2011
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within the organization.
Floor Supervisor
Telecom El Salvador
San Salvador, SS
03.2005 - 11.2006
- Adopted cost-effective, useful solutions to implement into current systems.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Supported project managers with resource allocation decisions based on priority tasks and overall company goals.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Implemented corrective plans of action for network availability and latency.
Education
Industrial Engineer -
Francisco Gavidia University
San Salvador 01.2005 - 03.2012
MBA -
Jose Matias Delgado Unversity
San Salvador 07.2012 - 11.2013
Diploma - Cosmetic Chemestry
Innova Bussiness School
Online 01.2022 - 07.2022
COPC Quality Program -
Kenwin
Mexico 01.2010 - 12.2010
Skills
Customer Service
undefinedTimeline
Virtual Receptionist
S & R Decor
10.2022 - 11.2023
Diploma - Cosmetic Chemestry
Innova Bussiness School
01.2022 - 07.2022
Administrator
JK Imports
04.2016 - 11.2022
Key Account Manager
Teleperformance El Salvador
06.2013 - 08.2014
MBA -
Jose Matias Delgado Unversity
07.2012 - 11.2013
Customer Excellence Chief
Telemovil El Salvador
04.2011 - 11.2011
COPC Quality Program -
Kenwin
01.2010 - 12.2010
Key Account Manager
Allied Contact Center
11.2007 - 03.2011
Floor Supervisor
Telecom El Salvador
03.2005 - 11.2006
Industrial Engineer -
Francisco Gavidia University
01.2005 - 03.2012
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