Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Generic

Juan Carlos Rodas Molina

Health Care Associate
Santa Tecla

Summary

Dynamic professional with a proven track record in patient care coordination and critical thinking, demonstrated during my tenure at Teleperformance. Excelled in strategic planning and effective communication, achieving significant improvements in patient satisfaction. Skilled in medical billing and coding, with a commitment to maintaining patient confidentiality.

Diligent with solid background in healthcare support. Proven ability to assist medical staff and enhance patient care. Demonstrated strong organizational skills and effective communication in high-pressure environments.

Diligent with solid background in healthcare support. Proven ability to assist medical staff and enhance patient care. Demonstrated strong organizational skills and effective communication in high-pressure environments.

Diligent Healthcare associate with solid background in healthcare support. Proven ability to assist medical staff and enhance patient care. Demonstrated strong organizational skills and effective communication in high-pressure environments.

Diligent with solid background in healthcare support. Proven ability to assist medical staff and enhance patient care. Demonstrated strong organizational skills and effective communication in high-pressure environments.

Hardworking and passionate job seeker with strong organizational skills .

Ready to help team achieve company goals.

Diligent with solid background in healthcare support. Proven ability to assist medical staff and enhance patient care. Demonstrated strong organizational skills and effective communication in high-pressure environments.

Developed exceptional communication and organizational skills in fast-paced healthcare setting, fostering collaboration and efficiency. Demonstrated ability to manage patient interactions and administrative tasks with precision. Seeking to leverage these transferable skills to make meaningful impact in new field.

Offering exceptional interpersonal skills and dedication to learning and growing in healthcare environment. Brings readiness to acquire critical healthcare industry practices while demonstrating proficiency in communication and organizational skills. Ready to use and develop patient care and administrative abilities in role.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Diligent with solid background in healthcare support. Proven ability to assist medical staff and enhance patient care. Demonstrated strong organizational skills and effective communication in high-pressure environments.

Diligent with solid background in healthcare support. Proven ability to assist medical staff and enhance patient care. Demonstrated strong organizational skills and effective communication in high-pressure environments.

Diligent with solid background in healthcare support. Proven ability to assist medical staff and enhance patient care. Demonstrated strong organizational skills and effective communication in high-pressure environments.

Healthcare professional with comprehensive background in patient care and administrative duties. Known for collaborative approach and delivering high-quality results. Adaptable team player with expertise in patient communication and medical documentation.

Diligent with solid background in healthcare support. Proven ability to assist medical staff and enhance patient care. Demonstrated strong organizational skills and effective communication in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Health Care Associate

Teleperformance
02.2024 - Current
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Promoted a culture of continuous improvement within the organization by participating in quality assurance initiatives and process evaluations.
  • Collaborated with healthcare professionals across disciplines to develop integrated approaches for optimal patient outcomes.
  • Utilized advanced medical equipment proficiently while adhering to safety protocols during routine diagnostic tests or therapeutic interventions.

Sales Associate

The Office Gurus
02.2023 - 01.2024
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Health Care Associate

SYKES
11.2020 - 01.2023
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Promoted a culture of continuous improvement within the organization by participating in quality assurance initiatives and process evaluations.
  • Collaborated with healthcare professionals across disciplines to develop integrated approaches for optimal patient outcomes.
  • Contributed to organizational success by providing exceptional customer service and cultivating positive relationships with patients, families, and healthcare partners.
  • Maintained up-to-date knowledge on industry trends through active participation in professional development opportunities such as conferences, webinars, or workshops.

Technical Support Representative

Telus International
10.2016 - 10.2020
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Technical Support Representative

SYKES
03.2014 - 09.2016
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.

Sales Associate

Teleperformance
12.2012 - 02.2014
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Liceo Cristiano Flavio Josefo
Santa Tecla, El Salvador
05.2001 -

Skills

Strategic planning and execution

Policy development and implementation

Research and data collection

Patient care coordination

Effective communication

Critical thinking and problem solving

Medical billing and coding

Patient education and advocacy

Patient confidentiality maintenance

Additional Information

Efset Advanced C-1 Level

Software

Intermediate Microsoft office

Timeline

Health Care Associate

Teleperformance
02.2024 - Current

Sales Associate

The Office Gurus
02.2023 - 01.2024

Health Care Associate

SYKES
11.2020 - 01.2023

Technical Support Representative

Telus International
10.2016 - 10.2020

Technical Support Representative

SYKES
03.2014 - 09.2016

Sales Associate

Teleperformance
12.2012 - 02.2014

High School Diploma -

Liceo Cristiano Flavio Josefo
05.2001 -
Juan Carlos Rodas MolinaHealth Care Associate