Jose Carlos Garcia Mayora
Sales And Customer Service Advisor
La Libertad,LI
Summary
Dynamic sales and customer service professional with a proven track record at Concentrix, excelling in upselling strategies and technical troubleshooting. Recognized for enhancing customer satisfaction and recovering at-risk accounts through effective problem-solving and active listening. Committed to driving results and fostering strong client relationships.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
Work History
Sales Advisor
Concentrix
San Salvador, Departamento de San Salvador
07.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Tech Support Representative
Concentrix
07.2022 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Retention Representative
Concentrix
07.2022 - Current
- Prioritized workload effectively to ensure timely responses for all customers, balancing multiple tasks with competing deadlines.
- Elevated brand perception among loyalty members through consistent demonstration of professionalism and expertise on every interaction.
- Successfully recovered at-risk loyalty accounts by proactively addressing customer concerns and offering tailored solutions.
Education
High School Diploma -
Instituto Tecnico Emiliani
La Libertad, El Salvador 12.2020 - 01.2021
Skills
Upselling strategies
Customer service experience
Sales experience
Objection handling
Call center experience
Customer satisfaction
Remote support
Active listening
Product knowledge
Problem-solving
Technical support
Technical troubleshooting
Timeline
Sales Advisor
Concentrix
07.2022 - Current
Tech Support Representative
Concentrix
07.2022 - Current
Customer Retention Representative
Concentrix
07.2022 - Current
High School Diploma -
Instituto Tecnico Emiliani
12.2020 - 01.2021
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