Jennifer Abigail Aparicio Munguia

Currently working on a back office account, managing a special project that includes renewals and marketing offer. Assessed potential risks and implemented mitigation strategies to ensure smooth project execution.

Working with many people that helped me to develop skills such as teamwork, communication, and problem-solving. Also having this position helps me to develop other skills like time management, creativity, and critical thinking. Doing tasks like random monitor, meetings to show team performance, coaching, etc.

Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.

Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks. Organized office operations, leading daily activities and controlling correspondence. Streamlined back office processes by implementing efficient document management systems and reducing manual tasks.

Coached employees on best practices, providing constructive feedback to support their professional growth. Provided one-on-one mentoring to help individuals reach their full potential within the organization. Enhanced trainee engagement through interactive workshops and hands-on activities.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to customer requests for products, services, and company information.

Achieving sales targets monthly in my assigned department. Working on sales strategies that helped me to increase sales results up to 25% while I was in charge of.