Jade Azeneth Quijada Lopez
Santa Tecla
Summary
Dynamic Customer Service Support Agent with a proven track record at Teleperformance, adept at resolving complex issues and enhancing customer satisfaction. Skilled in software troubleshooting and complaint handling, I foster strong client relationships and thrive under pressure, consistently contributing to team success and process improvements.
Experienced with customer interaction and issue resolution. Utilizes effective communication and problem-solving skills to address customer needs. Knowledge of customer service best practices and techniques to ensure high satisfaction levels.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Support Agent
Teleperformance
04.2024 - Current
- Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Collaborated with team members to develop effective strategies for handling challenging customer interactions.
- Monitored trends in customer complaints, identifying areas for improvement in both processes and employee training.
- Managed high call volume, maintaining professionalism and efficiency under pressure.
- Built strong relationships with clients, fostering trust and loyalty through personalized service.
- Diagnosed and troubleshot hardware, software and network issues.
Crew Boss
Alcaldía Municipal
07.2023 - 01.2024
- Facilitated a culture of continuous improvement within the crew by encouraging open discussion, sharing best practices, and implementing feedback from all team members.
- Fostered strong relationships with clients by maintaining open communication channels throughout each project phase.
- Responded to, investigated and resolved associate grievances and complaints.
- Coordinated cross-functional collaboration efforts to ensure seamless integration of various departments during projects execution stages.
- Coordinated work schedules, time off, leave of absence and other attendance issues for crew members.
- Contributed to successful project outcomes by skillfully managing resources, schedules, budgets, and personnel allocations.
Salesperson
Brendaly's Store
01.2022 - 01.2023
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Associate of English And Programming Skills - English Language And Programming
Centro ¡Supérate! Merlet
Antiguo Cuscatlan, El Salvador10-2024
High School Diploma -
Centro Escolar Católico Alberto Masferrer
Santa Tecla, El Salvador10-2023
Skills
- Call center experience
- Complaint handling
- Empathy display
- Software navigation
- Data management
- Software troubleshooting
- Microsoft windows and office
- Multitasking Abilities
Certification
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Certified ScrumMaster (CSM)
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Support Agent
Teleperformance
04.2024 - Current
Crew Boss
Alcaldía Municipal
07.2023 - 01.2024
Salesperson
Brendaly's Store
01.2022 - 01.2023
Associate of English And Programming Skills - English Language And Programming
Centro ¡Supérate! Merlet
High School Diploma -
Centro Escolar Católico Alberto Masferrer
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