Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isai Vladimir Hernández Ventura

Custumer Services
La Libertad

Summary

Dynamic customer service professional with a proven track record at Concentrix, excelling in complaint resolution and active listening. Recognized for enhancing customer satisfaction and loyalty through effective problem-solving and collaboration. Proficient in Microsoft Excel, I consistently exceed performance metrics while maintaining professionalism in high-stress situations.

Dedicated educational professional prepared to bring comprehensive teaching approach to role. Proven track record of creating interactive and inclusive classrooms that drive student success. Known for collaborative efforts with colleagues and strong commitment to achieving educational goals, while adapting to evolving curriculum requirements.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Concentrix
02.2024 - Current
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Teaching Instructor

Academia Europea
01.2023 - Current
  • Enhanced student retention by implementing engaging activities and diverse teaching techniques.
  • Established positive relationships with parents and guardians, fostering open communication regarding student progress.
  • Collaborated with colleagues to develop cross-curricular projects, providing students with a holistic learning experience.
  • Contributed to school-wide initiatives for improving the overall quality of education and increasing student achievement levels.

Customer Service Representative

Telus International
12.2022 - 01.2023
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Customer Service Representative

Teleperformance
11.2021 - 11.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Centro Escolar Arturo Ambrogi
Lourdes, El Salvador
05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Adaptability and flexibility

Complaint resolution

Call center experience

Problem resolution

Decision-making

Team collaboration

Microsoft Excel

Computer proficiency

Timeline

Customer Service Representative

Concentrix
02.2024 - Current

Teaching Instructor

Academia Europea
01.2023 - Current

Customer Service Representative

Telus International
12.2022 - 01.2023

Customer Service Representative

Teleperformance
11.2021 - 11.2022

High School Diploma -

Centro Escolar Arturo Ambrogi
05.2001 -

Similar Profiles

CREATE PROFILE
Isai Vladimir Hernández Ventura Custumer Services