Gene Alfredo Araujo Palacios
Customer Service Profesional
La Libertad
Summary
Bilingual in English and Spanish, I enhance client relationships and streamline processes, ensuring confidentiality and efficiency. Recognized for resolving complex issues and improving office productivity through innovative solutions.
Dynamic legal assistant with a proven track record, excelling in client communication and document management.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Legal Assistant
The Office Gurus
01.2020 - 09.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Customer Service Representative
Concentrix
07.2015 - 05.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Teleperformance
07.2012 - 09.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by properly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Eagle Rock High School
Los Angeles California USA 05.2001 -
Skills
Fast learner
Client service and support
Document filing
Client communication
Relationship building
Customer relationship management
Client support
Scheduling/Planning
Bilingual
FLUENT IN English and Spanish
Self motivation
Customer service
Timeline
Legal Assistant
The Office Gurus
01.2020 - 09.2024
Customer Service Representative
Concentrix
07.2015 - 05.2019
Customer Service Representative
Teleperformance
07.2012 - 09.2014
High School Diploma -
Eagle Rock High School
05.2001 -
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