Gaia Cerri
Rosignano Marittimo
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Coach
A.S.D Ginnastica Rosignano
01.2012 - Current
- Monitored team practices to establish high level of performance.
- Collaborated with other coaches to create and execute game plans.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
Barista
Stabilimento balneare Bagni Liana
07.2022 - 08.2022
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Internship Student
Fondazione Armunia
07.2022 - 08.2022
- Worked with director to develop effective use of rehearsal times.
- Maintained reference copies of production designs and distributed.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Developed schedules for production, editing, and duplication for timely delivery.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted, organized, and maintained files.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Collaborated with senior management on new initiatives to build confidence.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Restaurant Waitress
Ristorante La Capannina
07.2021 - 08.2021
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Completed credit payments via card processing systems.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Restaurant Waitress
Ristorante La Capannina
06.2020 - 09.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Waitress
Pizzeria La Terrazza
05.2018 - 09.2018
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Assistant
Ortofrutta Le Primizie
07.2017 - 09.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
Coach
A.S.D Iris Firenze
07.2016 - 09.2016
- Utilized positive communication to encourage team and promote integrity and respect.
- Monitored team practices to establish high level of performance.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Trained athletes in proper use of equipment for safety and maximum results.
Education
Bachelor of Arts - Cinema, Enterteinment And Comunication
Università Di Pisa,
Pisa12.2022
No Degree -
Federazione Ginnastica D’Italia
05.2016
High School Diploma -
Itis E Mattei
Rosignano Solvay 07.2015
No Degree -
Federazione Ginnastica D’Italia
04.2015
Skills
- Sports Fundamentals
- Physical Training
- Motivational Techniques
- Nondiscriminatory Practices
- Sports Injuries Training
- Verbal and Written Communication
- Motivational Leadership
- First Aid
- Building Relationships
- Strategic Planning
- Microsoft Office
- Communication Abilities
Languages
Inglese
Intermedio avanzato
B2
Francese
Intermedio
B1
Timeline
Barista
Stabilimento balneare Bagni Liana
07.2022 - 08.2022
Internship Student
Fondazione Armunia
07.2022 - 08.2022
Restaurant Waitress
Ristorante La Capannina
07.2021 - 08.2021
Restaurant Waitress
Ristorante La Capannina
06.2020 - 09.2020
Restaurant Waitress
Pizzeria La Terrazza
05.2018 - 09.2018
Sales Assistant
Ortofrutta Le Primizie
07.2017 - 09.2017
Coach
A.S.D Iris Firenze
07.2016 - 09.2016
Coach
A.S.D Ginnastica Rosignano
01.2012 - Current
Bachelor of Arts - Cinema, Enterteinment And Comunication
Università Di Pisa,
No Degree -
Federazione Ginnastica D’Italia
High School Diploma -
Itis E Mattei
No Degree -
Federazione Ginnastica D’Italia
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