ESTHEFANY TOLEDO

• Responsible for efficiently coordinating and dispatching the lawn care teams to various locations, ensuring that appointments are met on time and customer expectations are exceeded
• Their role includes managing schedules, optimizing routes, and responding to crew inquiries.

• My role involved managing the efficient movement of clothing products from manufacturing or distribution centers to their respective consignees
• From receiving purchase orders EDI and non EDI, to prepare proper documentation such as BL's, Commercial Invoices, Proforma Invoices, Sales Letter Invoices and Packing Lists, to export clothing from different countries, and finalizing with invoicing of such orders
• I was in charge of a few warehouses in which I needed to ensure all orders were dispatched on time through different couriers.

Responsible to provide support for customized tiles. My duties included:

• Providing assistance and support to customers regarding their inquiries, concerns about their orders.
• Handled complex scenarios that needed writing from scratch ensuring proper and profesional english skills.
• Handling different LOB’s, from basic queries, tech issues, escalations, and payment issues.
• Providing support to my teammates while completing daily tasks and hitting daily targets, contantly providing feedback on how to handle scenarios, training on how to calculate U.S Taxes to provide exact refunds.

• As a sales agent for home services, my primary responsibility was to generate sales by outbound calls and match contractors of home services to enrolled customers.

• Providing assistance and support to customers regarding their inquiries, concerns about their orders
• Handled complex scenarios that needed writing from scratch ensuring proper and professional English skills
• Handling different LOB's, from basic queries, tech issues, escalations, and payment issues
• Providing support to my teammates while completing daily tasks and hitting daily targets, constantly providing feedback on how to handle scenarios, training on how to calculate U.S Taxes to provide exact refunds.