Results-driven team leader with a proven track record in achieving operational goals. Expert in process improvement, team motivation, and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Team Leader
Foundever
San Salvador, El Salvador
08.2024 - Current
Led team in achieving operational goals through effective communication and collaboration.
Developed training materials to enhance team knowledge and improve performance.
Coordinated daily workflow, ensuring adherence to project timelines and quality standards.
Implemented process improvements that increased efficiency and reduced errors within the team.
Customer Service Representative
Foundever
San Salvador, El Salvador
08.2022 - 08.2024
Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service delivery.
Education
Bachelor of Civil Engineering - Construction Engineering
Universidad Centroamericana Jose Simeon Canas (UCA)
San Salvador, El Salvador
12-2030
High School Diploma -
Champagnat School
Santa Tecla, El Salvador
10-2017
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Elementary
Timeline
Team Leader
Foundever
08.2024 - Current
Customer Service Representative
Foundever
08.2022 - 08.2024
Bachelor of Civil Engineering - Construction Engineering
Universidad Centroamericana Jose Simeon Canas (UCA)