Spending Time with Family & Friends
Elissa Vasquez Thompson
Manager Of Operations
Antiguo Cuscatlan
Summary
Dynamic leader with a proven track record at Soluciones Paraiso, enhancing customer satisfaction and team productivity through effective problem-solving and logistics management. Excelled in mentoring and developing staff, streamlining operations, and implementing quality assurance measures. Fluent in English, my approach combines decisive leadership with a focus on client relations, driving significant improvements without compromising service quality.
Overview
9
9
years of professional experience
Work History
Manager of Operations
Soluciones Paraiso
11.2022 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Coordinated with IT department to upgrade inventory management software, reducing errors and saving time.
- Participated actively in the hiring process, including leading candidate interviews, conducting skills assessments and tests, and performing reference checks to ensure a thorough evaluation of candidates.
- Collaborated with hiring team to define job requirements, develop interview questions, and assess candidates' technical and cultural fit for the organization.
- Managed the coordination of recruitment efforts, ensuring smooth communication with candidates throughout the interview process.
Junior Supervisor
Soluciones Paraiso
01.2020 - 10.2022
- Assisted senior management in achieving departmental goals through effective delegation of tasks among junior staff members.
- Maintained accurate records of all relevant documentation, ensuring compliance with company policies and regulatory requirements.
- Identified areas for improvement within the department, proposing actionable solutions to increase overall efficiency.
- Oversaw daily operations within the department, enabling smooth functioning while minimizing disruptions due to unforeseen issues.
- Reduced operational inefficiencies by conducting regular performance reviews and providing constructive feedback to team members.
- Facilitated the resolution of internal conflicts, promoting better collaboration and teamwork among colleagues.
- Improved team productivity by implementing new workflow processes and streamlining communication channels.
- Reviewed customer feedback regularly to identify opportunities for enhancing service offerings, leading to increased client satisfaction levels.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor of Operations
Soluciones Paraiso
01.2018 - 12.2019
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Customer Experience Specialist
Soluciones Paraiso
11.2015 - 12.2017
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Education
BBA - Business Administration And Management
Avanza
Col Escalon 05.2001 -
Diploma in Human Resources - Human Resources Management
Avanza
05.2001 -
Skills
Logistics management
Problem-solving
Customer service
Quality assurance
Decision-making
Team leadership
Client relations
FLUENT IN English
Interests
Timeline
Manager of Operations
Soluciones Paraiso
11.2022 - Current
Junior Supervisor
Soluciones Paraiso
01.2020 - 10.2022
Supervisor of Operations
Soluciones Paraiso
01.2018 - 12.2019
Customer Experience Specialist
Soluciones Paraiso
11.2015 - 12.2017
BBA - Business Administration And Management
Avanza
05.2001 -
Diploma in Human Resources - Human Resources Management
Avanza
05.2001 -
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