Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniela Elizabeth Aviles

La Libertad

Summary

Experienced in efficiently managing executive calendars and scheduling meetings to optimize time and productivity. Skilled in drafting professional emails, letters, and reports to streamline daily operations. Serve as a reliable liaison between internal teams and external partners, fostering clear and effective communication. Adept at coordinating complex travel arrangements with attention to detail. Proficient in prioritizing and handling phone calls, emails, and messages to ensure timely responses and smooth workflow. Utilize strong interpersonal skills and office management software to support organizational success. Flexible and responsive to additional tasks based on client needs.

Overview

6
6
years of professional experience

Work History

Executive Assistant

Zillow
01.2022 - 03.2025
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.

Customer Service

DoorDash
01.2020 - 01.2022
  • Achieved consistent customer service excellence, maintaining positive attitude under pressure.
  • Strengthened client relationships, provided exceptional customer service and follow-up.
  • Provided excellent customer service, answering questions and addressing concerns promptly.
  • Managed business customer service, responding to requests and concerns promptly.

Retention Customer Service Representative

Sirius XM
01.2019 - 01.2020
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
  • Worked closely with other departments as needed to resolve complex customer issues efficiently.

Education

Agrobiotechnology Engineering -

Universidad Dr. Jose Matias Delgado
05-2027

Skills

  • Executive support
  • Administrative support
  • Office management
  • Strong problem solver
  • Schedule & calendar planning
  • Office administration
  • Project planning
  • File organization

Timeline

Executive Assistant

Zillow
01.2022 - 03.2025

Customer Service

DoorDash
01.2020 - 01.2022

Retention Customer Service Representative

Sirius XM
01.2019 - 01.2020

Agrobiotechnology Engineering -

Universidad Dr. Jose Matias Delgado
Daniela Elizabeth Aviles