Concepcion Del Carmen Escalante Aguirre
Santa Tecla
Summary
Adaptable and skilled Customer Experience Agent with a focus on communication and collaboration. Proven track record of improving service delivery and mentoring junior agents. Ready to contribute to enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Experience Agent
Telus International
Santa Tecla, El Salvador
01.2021 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Experience as a cross-trained agent on repeat reduction team, CAM, EPP skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained junior agents to enhance customer service delivery and satisfaction.
Education
Bachelor's Degree - English Teaching
Universidad De El Savador
Santa Ana, El Salvador06-2022
Skills
- Teamwork and collaboration
- Excellent communication
- Adaptability and flexibility
- Product knowledge
- Interpersonal skills
Timeline
Customer Experience Agent
Telus International
01.2021 - Current
Bachelor's Degree - English Teaching
Universidad De El Savador