Chrissie Martin
Lilongwe
Quote
The greatness of a community is most accurately measured by the compassionate actions of its members.
Coretta Scott King
Summary
Eager and dedicated professional with strong background in marketing and customer relations. Keen interest and ability to enhances online presence, and local/international attraction and awareness. Skilled in leveraging analytics to drive engagement and optimize campaigns and promotions. Expertise includes digital marketing, community management, and brand representation and development. Consistently delivers measurable results Combines expert communication abilities with a warm personality to exceed targets and build lasting relationships.
Overview
6
6
years of professional experience
Education
Post-Graduate Studies - Women's Entrepreneurship
Cornell Univeristy
Ithica, New York01-2027
Bachelor of Arts - Women's, Gender, And Sexuality Studies
University of West Florida
Pensacola, Florida01-2020
Associate of Arts -
Pensacola Stage College
Pensacola, Florida01-2018
Skills
- Warm, professional, and outgoing personality
- Excellent customer service and relations
- Social media management
- Content creating, scheduling and strategy
- Photography and videography and editing
- Follower and audience engagement
- Social media platform rebranding and building
- Verbal and written communication
- Networking and relationship building
- Event planning and management
- Consumer and tourism industry insight
- First aid trained and certified
Work History
Administrative Assistant
Andrews Institute For Orthopaedics & Sports Medicine
08.2023 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Designed visually appealing email templates that resulted in higher open rates and click-to-open ratios than industry benchmarks.
- Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaigns.
- Helped plan and execute private, company, and client events.
- Edited internal communications materials including newsletters, ensuring consistency in tone, style, and message alignment with company values.
Guest Service Representative
Red Roof Inn & Suites Hotel
05.2022 - 11.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Sales Associate
Elite Jewelers
01.2021 - 09.2022
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Grammarian and Social Media Manager
University Of West Florida Writing Laboratory
07.2019 - 06.2020
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
- Developed style guides and editorial processes to maintain a consistent voice across all published materials.
- Enhanced brand reputation by maintaining high ethical standards in all publications.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Boosted engagement rates with the creation of compelling and visually appealing promotional content both online and for the physical office.
Languages
English
Native or Bilingual
Chichewa
Native or Bilingual
Spanish
Professional Working
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