Charles James MPEZENI
Lilongwe
Summary
Accomplished Station Officer at Malawi Police Service, adept in strategic planning and innovation, significantly enhancing department efficiency and community relations. Leveraged analytical and leadership skills to mentor staff and improve investigation outcomes, achieving a notable increase in case resolution rates. Observant [Job Title] committed to protecting people and property and maintaining law and order. Well-versed in conflict resolution, crime scene investigation and firearms operations. Dutiful and diligent individual with solid history of achievement in policing and leadership. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed public servant displays sound judgment under pressure in life-threatening and emergency scenarios and situations. Watchful and diplomatic professional preserves public safety, fights crime and prevents loss of life. Recognized for heroic acts and police duty excellence.
Overview
21
21
years of professional experience
Work History
Station Officer
Malawi Police Service
11.2015 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Wrote detailed narrative reports for use in investigations.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Coordinated operations with other emergency service groups.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Conducted surveillance to detect suspicious activity.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Testified in court during certain criminal cases.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Prepared warrants and searched buildings for criminal activity and illegal substances.
- Collected, preserved and analyzed evidence found at crime scenes.
- Directed flow of traffic in construction zones and guided vehicles around automobile accidents.
- Interrogated suspects and witnesses to investigate crime scenes and criminal actions.
- Responded to calls regarding domestic disturbances and civil complaints.
- Championed diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected.
- Enforced speed and parking laws by issuing citations and tickets after infractions.
- Completed patrols in assigned areas to identify and deter criminal activities.
- Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Conducted regular reviews of operations and identified areas for improvement.
Senior Administration Officer
Malawi Police Service
08.2006 - 11.2015
- Provided executive support by managing schedules, arranging travel accommodations, and preparing meeting agendas.
- Delivered advice and policy guidance relating to provisional project management and business analysis.
- Partnered with HR to implement and monitor policies and procedures and recommend changes.
- Prepared reporting and documentation in [Software] to support effective divisional, functional and strategic business activity.
- Developed and implemented business administration systems, databases and recording systems to support operational delivery.
- Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
- Developed and maintained productive relationships with internal and external stakeholders to support increased business.
- Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Streamlined administrative processes by implementing new software and organizational systems.
- Reported building and facility repairs, defects and security issues to contractors and monitored progress toward resolutions.
- Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.
- Represented company at internal and external forums and committees for effective corporate communication and collaboration.
- Supported CEO on financial management and acted as first point of contact for budget holders.
- Provided continuous quality review and spearheaded procedures and processes for program improvement.
- Collaborated with key stakeholders to identify and deliver quality enhancements.
- Championed corporate social responsibility initiatives contributing to a strengthened company reputation and positive community impact.
- Maintained accurate records for all staff members including performance evaluations, leave requests, and timesheets.
- Managed multiple high-priority projects simultaneously, ensuring timely completion within budget constraints.
- Facilitated interdepartmental collaboration through consistent communication channels resulting in enhanced project outcomes.
- Implemented an effective filing system that optimized storage space usage while maintaining easy access to essential documents.
- Identified areas of improvement in existing policies; collaborated with stakeholders on updates leading to streamlined procedures.
- Assisted in the recruitment process by reviewing resumes, conducting interviews, and providing recommendations for hiring decisions.
- Implemented successful strategies for emergency preparedness planning leading to increased safety awareness among staff members.
- Developed strong relationships with external vendors, resulting in cost savings and improved service quality.
- Oversaw office renovations, coordinating with contractors to minimize disruptions to daily operations.
- Implemented a document management system to streamline information retrieval and reduce paper waste.
- Served as the primary point of contact for internal staff and external clients, resolving inquiries in a timely manner.
- Organized company-wide events such as holiday parties, fundraisers, and workshops to promote a positive work environment.
- Boosted employee satisfaction, organizing regular team-building activities and events.
- Improved communication between departments through the establishment of cross-functional teams and regular meetings.
- Enhanced team efficiency by developing and maintaining comprehensive training materials for new hires.
- Coordinated IT support services for the office, addressing technical issues promptly while minimizing downtime for employees.
- Coordinated school facility use with maintenance personnel to achieve equitable access.
- Served as liaison between parents and students.
- Proposed and executed budget of $[Amount] per school year.
- Met with parents of prospective students to discuss student needs and school offerings.
- Oversaw students and monitored behavior during [Type] activities.
- Recruited and hired amazing teachers to support [Type] students.
- Handled disciplinary referrals with calm, logical approach to student behavior.
- Set academic and behavioral standards for students.
- Attended annual meetings with special education and 504 students to represent needs of school district.
- Supported teachers in learning and applying new skills through meaningful professional development.
- Developed and implemented plans to minimize misbehavior and maximize learning in school of [Number] [Type] students.
- Supervised, assessed and mentored teachers and paraprofessionals.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Negotiated and executed contracts on behalf of department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built and managed processes for tracking and monitoring department performance.
- Completed bi-weekly payroll for [Number] employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Criminal Investigator
Malawi Police Service
05.2003 - 08.2006
- Maintained detailed records of investigations, ensuring accuracy and compliance with departmental policies and procedures.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Marked off crime scenes and controlled access to protect evidence from tampering or loss.
- Improved case resolution rates by conducting thorough criminal investigations and utilizing effective interview techniques.
- Increased conviction rates by presenting comprehensive reports and testifying effectively in court proceedings.
- Assisted detectives in solving cold cases using new technology advancements and innovative analytical methods.
- Reviewed unsolved cases regularly to identify possible links or patterns that may have been overlooked initially.
- Mentored junior investigators, sharing best practices for successful case management and evidence collection.
- Streamlined investigative processes, implementing time-saving strategies to expedite case resolutions.
- Enhanced interagency collaboration for successful case outcomes through regular communication with law enforcement partners.
- Implemented cutting-edge training programs for investigative staff, enhancing overall departmental expertise in criminal investigations.
- Managed caseload efficiently while prioritizing high-risk situations to protect public safety effectively.
- Gathered crucial evidence by executing search warrants and processing crime scenes meticulously.
- Provided expert testimony during legal proceedings, contributing to successful prosecution of offenders in numerous cases.
- Strengthened community relations by participating in public outreach events, promoting trust between law enforcement agencies and citizens.
- Utilized advanced technology tools for efficient data analysis, enhancing the overall effectiveness of criminal investigations.
- Established strong working relationships with federal partners for seamless coordination on cross-border investigations.
- Coordinated multi-agency task forces targeting organized crime networks, dismantling illegal operations across jurisdictions.
- Prevented future criminal activity by identifying and apprehending dangerous suspects in a timely manner.
- Developed actionable leads through diligent suspect interrogations, resulting in breakthroughs on high-profile cases.
- Conducted surveillance operations to gather intelligence on suspected criminal activities, leading to multiple arrests.
- Collaborated with forensic experts to analyze complex evidence, enabling accurate conclusions about criminal activity patterns.
- Conducted impartial investigations into complaints by employees.
- Supervised and updated data information tools for [Type] and [Type] leadership.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collaborated with federal agencies on investigations.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Interviewed and interrogated suspects.
- Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
- Testified in court during [Type] proceedings and trials.
- Organized and executed undercover surveillance operations.
- Conducted interviews with witnesses and clients.
- Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
- Presented information at professional forums, conferences and associations.
- Boosted productivity by training and guiding [Number] employees.
- Obtained admissions of crimes using forensic interviewing techniques.
- Researched homicides and suspicious deaths to uncover solutions.
- Developed system to support [Type] applications through collection, integration and management of data.
- Trained and supervised [Number] latent print technicians.
- Interviewed officers eligible for promotions and trained new hires in detective unit.
- Developed concept models, working collaboratively with IT to establish [Type] needs and specifications.
- Documented drug transactions to gather evidence and complete undercover investigations.
- Secured search warrants to investigate scenes of crimes and collect evidence.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
- Trained team members on agency processes, court procedures and investigation strategies.
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
- Collected crime scene evidence, examined bodies, and investigated secondary locations to build detailed cases based on sound evidence handling practices.
- Appeared in court and testified under oath in [Type] and [Type] cases.
- Installed covert cameras and recording devices in compliance with legal statutes and department policies.
Education
MBA - Business Administration
Malawi Institute Of Management
Lilongwe, Malawi08.2022
BBA - Business Administration
University Of Madras
Tamilnadu, India09.2015
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Report Preparation
- Budgeting and finance
- Community Relations
- Investigation leadership
- Information Verification
- Emergency Response
- Emergency and non-emergency response
- Investigation Management
- Emergency Response Coordination
- Rule Enforcement
- Court appearances
- Traffic direction
- Suspect interrogation
- Warrants and summons
- Dispatcher collaboration
- Evidence storage
- Search and seizure
- Asset Protection
- Analytical Thinking
- Data Analysis
- Process Improvement
- Project Planning
- Audit reporting
- Idea Development and Brainstorming
- Program Evaluation
- Quantitative skills
- Logistics Coordination
- Process Analysis
- Issue Research
- Improvement plan knowledge
- Project restructuring
- Disaster Recovery Planning
Group Development, Team-building, Teamworking, Partnering, Networking, Continuous Reading
Group Development;- As a Station Officer, I do organize and group teams according to their expertise to accomplish assigned assignments,
Team-building;- I do build teams of officers depending on their capabilities to work as team to achieve targeted goals,
Teleworking;- I always encourage officers under my command to embrace spirit of teamwork and be accountable to the outcome as a team rather than as individuals,
Partnering;- The officers under my command are encouraged to partner each other for the successful do,
Networking;- I love to network with with different officers from different organizations, be it public or private to learn more from them,
Continuous reading;- A good leader is a good reader.
Languages
Chichewa
Native language
English
Proficient
C2
Timeline
Station Officer
Malawi Police Service
11.2015 - Current
Senior Administration Officer
Malawi Police Service
08.2006 - 11.2015
Criminal Investigator
Malawi Police Service
05.2003 - 08.2006
MBA - Business Administration
Malawi Institute Of Management
BBA - Business Administration
University Of Madras
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