BENJAMÍN AYALA
Sales & Operations Specialist | Account Management
Santa Tecla
Summary
Bilingual (English/Spanish) professional with over 25 years of combined experience in corporate sales, account management, and large-scale customer service operations. Proven track record of delivering high-impact solutions under high-pressure scenarios, leading pilot projects to commercial success, and recovering critical accounts through process optimization. Versatile profile that seamlessly combines business acumen, negotiation skills in multicultural environments, and technical hands-on knowledge.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
27
27
years of professional experience
4
4
Certifications
Work History
Business Inside Sales
Telus Digital (Formerly Transactel)
08.2022 - 06.2026
- Responsible for B2B sales and consulting of specialized high-speed internet services for the corporate and business sectors.
- Key Achievement: Successfull execution of a strategic commercial pilot program, exceeding performance metrics, which solidified, secured, and permanently expanded the account within the company.
Account Manager Assistant (Back Office)
PRONTO BPO
03.2019 - 08.2021
- Managed the property maintenance and logistics portfolio for some of the largest Real Estate firms in the United States.
- Key Achievement: Designed and executed a contingency strategy that cleared a critical maintenance backlog for over 10,000 properties within just 2 months, mitigating legal risks, avoiding heavy fines, and reducing costs associated with delayed repairs.
Passenger Service & Operations Specialist
United Airlines
04.1999 - 11.2010
- Held key operational roles at El Salvador International Airport and the central ticketing office in San Salvador.
- Executed critical operations including airline ticketing, complex reservation management, passenger check-in, and lost baggage tracking.
- Ensured strict compliance with corporate and aviation security protocols in a multinational environment, specializing in real-time conflict resolution.
Education
B.A. - English Language
Universidad Francisco Gavidia (UFG)
El SalvadorSkills
- Languages: Spanish (Native) English (Fluent/Professional C1-C2)
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Certification
Corporate Security and Risk Management
Timeline
Business Inside Sales
Telus Digital (Formerly Transactel)
08.2022 - 06.2026
Account Manager Assistant (Back Office)
PRONTO BPO
03.2019 - 08.2021
Passenger Service & Operations Specialist
United Airlines
04.1999 - 11.2010
B.A. - English Language
Universidad Francisco Gavidia (UFG)