Beatriz Diaz Blasco
Maastricht,NH
Summary
Results-oriented individual with a passion for continuous learning and innovation; high productivity and efficient task completion. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Specialize in negotiation, client relationship management, and problem-solving skills. Effective communication skills, adaptability, and teamwork to achieve goals and exceed expectations.
Overview
22
22
years of professional experience
Work History
Customer Service First Line Agent
H&M
Maastricht
09.2022 - Current
- Provided customer service to clients through phone, chat and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
Phychotherapist, Counselling and Coaching
Creando Alquimia
08.2004 - 09.2022
- Facilitated group activities to promote leadership development and personal growth.
- Assessed client needs and created tailored strategies to help them reach their goals.
- Monitored progress of clients throughout the coaching process and adjusted plans accordingly.
- Built strong relationships with clients by providing ongoing support and guidance.
- Encouraged clients to take ownership of their learning experience through self-reflection exercises.
- Collaborated to set goals and outline steps to achieve objectives.
- Maintained accurate records of client interactions and progress towards objectives.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Responded to crisis situations when severe mental health and behavioral issues arose.
Sociology Intern
Instituto Canario de Estadística
Las Palmas De Gran Canaria
01.2004 - 07.2004
- Conducted quantitative and qualitative research on social issues such as poverty, homelessness, and inequality.
- Developed a comprehensive understanding of the sociological theories and concepts related to societal issues.
- Researched current literature in sociology and applied findings to projects.
- Assisted with the design and implementation of experiments for sociological studies.
- Collaborated with faculty members on research projects concerning social change processes.
- Prepared reports summarizing data collected from field observations and interviews conducted within local communities.
- Compiled data from various sources into concise summaries for use in grant applications.
- Participated in team meetings focused on developing strategies for tackling complex social problems.
Customer Service Representative
Alitalia
Madrid
06.2002 - 06.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
EFT Master Practicioner - Psychology
The Guild of Energists
On Line05-2020
Mindfulness - Psychology
Waynama
On Line07-2019
Master in Integrative Humanistic Counselling And Psychotherapy - Psychology
Instituto Galene
Madrid09-2018
Master in Nutrition -
Universidad Complutense
Madrid01-2007
Expert in Management, Administration And Actions of NGOs - International Policy Analysis
Colegio Oficial De Ciencias Políticas-Solciología
Madrid06-2002
Bachelor Degree in Sociology - Sociology
Universidad Complutense
Madrid09-2000
Skills
- Lead prospecting
- Schedule Management
- Performer Promotion
- Marketing Management
- Stress Management
- Clear Communication
- Ensuring customer satisfaction
- Problem-solving skills
- Strong communication abilities
- Relationship Building
- Positive Attitude
- Public Speaking
Languages
Spanish
First Language
English
Advanced (C1)
C1
Portuguese
Proficient (C2)
C2
Italian
Intermediate (B1)
B1
Dutch
Elementary (A2)
A2
Affiliations
Every morning I thank for all the blessings I have in my life: be healthy,
guide my kids, do my job as best as I can, continue learning, have friends around me,
my dog, my cat.... when I started to thank, everything started to feel different.
I love to connect with the simple things in life, like a tree or a smile.
Timeline
Customer Service First Line Agent
H&M
09.2022 - Current
Phychotherapist, Counselling and Coaching
Creando Alquimia
08.2004 - 09.2022
Sociology Intern
Instituto Canario de Estadística
01.2004 - 07.2004
Customer Service Representative
Alitalia
06.2002 - 06.2004
EFT Master Practicioner - Psychology
The Guild of Energists
Mindfulness - Psychology
Waynama
Master in Integrative Humanistic Counselling And Psychotherapy - Psychology
Instituto Galene
Master in Nutrition -
Universidad Complutense
Expert in Management, Administration And Actions of NGOs - International Policy Analysis
Colegio Oficial De Ciencias Políticas-Solciología
Bachelor Degree in Sociology - Sociology
Universidad Complutense
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