Ana Navas
Administrative Assistant
Santa Tecla
Summary
Experienced with property management, including coordinating maintenance and guest services for vacation rentals. Utilizes strong organizational skills to ensure smooth operations and high guest satisfaction. Knowledge of effective communication and problem-solving techniques ensures reliable and adaptable approach to property management.
Overview
2026
2026
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Property Management Specialist
Airbnb
San Salvador, Departamento de San Salvador
09.2020 - Current
- Analyzed performance metrics regularly to identify areas of improvement within the vacation rental business operations.
- Coordinated with maintenance teams to address issues quickly and minimize downtime between bookings.
- Conducted thorough market research to establish competitive pricing strategies for each rental property.
- Organized detailed records of all transactions, contracts, correspondence, and property documents for streamlined information access.
- Collaborated with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
Legal Intake Specialist
Morgan & Morgan
Remote
08.2023 - 09.2025
- - Assisted clients by gathering critical information during initial consultations to evaluate potential cases.
- - Conducted comprehensive interviews with prospective clients to assess legal needs and eligibility.
- - Maintained accurate and confidential case records within the firm's CRM system.
- - Supported intake processes to ensure seamless client onboarding.
- - Delivered excellent customer service in a high-volume, fast-paced environment.
- Assessed clients' needs and determined eligibility for intake services.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
Legal Intake Specialist
Alexander Shunnarah Personal Injury Attorneys
06.2022 - 07.2023
- - Managed complex calendars, communication logistics, and travel arrangements.
- - Created detailed weekly and monthly performance reports.
- - Provided research support and developed PowerPoint presentations for key projects.
- - Handled email management and scheduled weekly meetings.
- Optimized workflow by managing multiple tasks simultaneously while prioritizing urgent matters effectively.
- Demonstrated empathy towards clients in distressing situations while remaining professional throughout all interactions.
- Supported the successful resolution of cases by efficiently managing client files and ensuring all pertinent information was readily accessible for attorneys.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Virtual Administrative Assistant
Uassist.Me
03.2018 - 05.2022
- - Provided administrative support across multiple clients, including lead generation, file organization, calendar management, and travel booking.
- - Created social media content and managed various online campaigns.
- - Supported research projects and prepared visual materials for presentations.
- Additional roles through Uassist.Me included: Stottler Henke Associates, Inc., NuSvara, LLC, Perks Consulting, Lead Navigator, and Ignited Results.
Technical Support Representative
Bell Canada
2016 - 2018
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
Customer Service Representative
Capital One
2013 - 2014
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Expedia Group
San Salvador, Departamento de San Salvador
2011 - 2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Associate Degree in Cyber Security - Technology Education
Escuela Superior De Innovación Y Tecnologia
Remote 05.2001 -
Culinary Art School -
Le Bouquet
San Salvador, SS01.2017
High School Diploma -
Centro Cultural Salvadoreño
San Salvador, SS01.2011
Skills
Social Media Management
Travel arrangements
Email management
Spreadsheet management
Travel planning
Customer service
Multitasking and organization
Customer relationship management (CRM)
Staff management
Maintenance coordination
Administrative support
Cleaning and housekeeping
Property maintenance coordination
Certification
- Customer Service Training, October 2019
Timeline
Legal Intake Specialist
Morgan & Morgan
08.2023 - 09.2025
Legal Intake Specialist
Alexander Shunnarah Personal Injury Attorneys
06.2022 - 07.2023
Property Management Specialist
Airbnb
09.2020 - Current
Virtual Administrative Assistant
Uassist.Me
03.2018 - 05.2022
Associate Degree in Cyber Security - Technology Education
Escuela Superior De Innovación Y Tecnologia
05.2001 -
Technical Support Representative
Bell Canada
2016 - 2018
Customer Service Representative
Capital One
2013 - 2014
Customer Service Representative
Expedia Group
2011 - 2013
Culinary Art School -
Le Bouquet
High School Diploma -
Centro Cultural Salvadoreño