ALVARO RICHELLE DE JONG
Maastricht
Summary
For the last 7 years, I've developed full experience in Technical Support Assistance and problem management. Identifying user technical issues, troubleshooting them, and offering quality assistance. Always aiming for customer satisfaction-oriented targets.
Overview
11
11
years of professional experience
Work History
Back Desk Technical Specialist I
Mercedes-Benz CAC
Maastricht
12.2022 - Current
- Collaborated with IT teams to develop solutions for complex technical issues.
- Analyzed existing systems to identify areas for improvement or optimization.
CMS Technical Service Representative I
Mercedes-Benz CAC
Maastricht
05.2019 - 11.2022
- Mercedes me Connect technical support for the Spanish and UK market
- Troubleshooting and Back Desk delegations for problem management.
Adobe Technical Support Representative
Teleperformance
Maastricht
- 04.2019
- Technical support for the Spanish & LATAM market regarding Adobe softwares
- Troubleshooting and case handling tasks.
Apple Care Senior Technical Advisor
Teleperformance
Athens
07.2016 - 08.2017
- Tier 2 technical support for Apple devices
- Take over of complex technical issues, troubleshooting and assistance to customers for quality experience.
Private English supporting teacher
Centro de Estudios 3Catorce
Benidorm
01.2014 - 01.2015
- Supporting English classes for students in need to improve their skills.
Graphic Designer
HOLDEDU Hold Education
Beijing
04.2013 - 12.2013
- Responsible for the marketing design of the company (packaging, banners, billboards, visit cards, etc.).
Graphic Designer Internship
DADA Company
Madrid
- 03.2013
- Intern working and learning about motion design for kids-oriented entertainment apps.
Back Desk Technical Specialist I
Mercedes-Benz CAC
Maastricht
12.2022
- Backend data analysis, issue pattern identification and problem management.
Education
Multimedia Design Degree -
Escuela Universitaria de Artes TAI
01.2013
Bachelor Degree in History -
Universidad de Alicante
01.2010
Skills
- Information Security
- Security Understanding
- Machine Learning
- Technical Support Background
- IT Service Management
- User Training Skills
- Security Expertise
- Operating Systems
Languages
- Spanish, Native
- Catalán, Fluent
- English, Fluent (B2 Official Certificate)
- Dutch, Basic-Intermediate
- Japanese, Basic
Timeline
Back Desk Technical Specialist I
Mercedes-Benz CAC
12.2022 - Current
Back Desk Technical Specialist I
Mercedes-Benz CAC
12.2022
CMS Technical Service Representative I
Mercedes-Benz CAC
05.2019 - 11.2022
Apple Care Senior Technical Advisor
Teleperformance
07.2016 - 08.2017
Private English supporting teacher
Centro de Estudios 3Catorce
01.2014 - 01.2015
Graphic Designer
HOLDEDU Hold Education
04.2013 - 12.2013
Adobe Technical Support Representative
Teleperformance
- 04.2019
Graphic Designer Internship
DADA Company
- 03.2013
Multimedia Design Degree -
Escuela Universitaria de Artes TAI
Bachelor Degree in History -
Universidad de Alicante
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